Refunds and Cancellations

 

Registration and Fees for group programs and retreats

  • Group program and retreat fees may be paid online via Stripe or by Invoice.

  • Individuals or organizations preferring an invoice as method of payment must contact Arborvida directly to make the request prior to registration. If payment is not received in accordance with the payment terms outlined in the invoice, individuals will be automatically removed from the program or retreat.

  • Discounts cannot be combined. The highest single percentage or dollar discount available to you is applied to your purchase.

  • Participants must apply for the special pricing or discount that they may be eligible for before paying for any program. The discount portion may not be refunded after payment.

  • Fee deadlines are firm and strictly enforced.

Refund Policy for Group Programs and Retreats 

  • A full refund will be given up to 10 business days prior to the program start date. 

  • A 50% refund will be given for cancellations made 9 to 5 business days prior to the program start date.

  • Arborvida incurs significant administrative costs related to registration. As a result, a $50 administrative fee will be applied to all processed refunds.

  • No refund will be granted for cancellations made within 4 business days of the program start date.

  • No refunds will be given for No Shows.

  • A full refund will be provided in the event a program has been cancelled by Arborvida. The administrative fee will be waived.

  • Refunds are issued by Arborvida and may take up to 6 weeks after the refund has been processed to be received. Refunds are issued either by cheque or directly to the original method of payment, when possible.

Refund and Cancellation Policy for personalized COACHING PROGRAMS

  • Clients may reschedule appointments with 24 hours notice using the Coach’s online booking system. Coach will honour the same terms.

  • Cancellations made within 24 hours will be charged as a No Show.

  • The client may terminate a coaching agreement at any time during the engagement with two (2) weeks notice.

  • If a coaching package is cancelled, client will be refunded for unused services (on a pro-rated basis) less a $50 administrative fee.